Frequently Asked Questions

HOW DO I PLACE AN ORDER?

Order Online - We provide a convenient, secure, online ordering system. To order simply select an item, choose your quantity and whether you want the item shipped to yourself or a recipient and then click the "Add to Cart" button. Our simple online ordering system will walk you through the rest of the ordering process.

Order By Phone Simply call 1-800-393-7156 and one of our customer service representatives will be happy to assist you with placing your order.

Order by Fax - Simply download our Mail/Fax Order form, print the form, fill it out, and fax your order to 1-570-488-9144.

ORDERING GUIDELINES:

Orders received by 2:00pm ET will be shipped the same day for next day delivery when OVERNIGHT delivery is choosen.

Orders received after 2:00pm ET will be shipped the next possible shipping day.

Orders received after 2:00pm Et on Thursday will be shipped on the following Monday.

Saturday Delivery: orders must be received by 2:00 ET on Fridays (Saturday delivery is $18.50 additional and some restrictions apply during the months of January, February March and April).

To ensure that we receive your order by 2:00pm ET place your order by:

11:00am if you live in the Pacific Time Zone

12:00 noon if you live in the Mountain Time Zone

1:00pm if you live in the Central Time Zone

2:00pm if you live in the Eastern Time Zone

We are unable to process orders for delivery to P.O. Boxes or APO Installations

NOTE: orders can be placed 90 days in advance. When ordering your cheesecake just place the date on which you would like your cheesecake shipped in the area provided and we will hold your order until that date.

CAN I SEND A PERSONALIZED MESSAGE ALONG WITH MY GIFT?

Of course you can! Remember to include you message in the space provided (NOTE TO INCLUDE) on our order form. If you have any special instructions that need to be sent along with your order please note them in the specified "special handling instructions" area.

PLEASE REMEMBER TO SIGN YOUR GIFT! the recipient does not see the senders name or address. It would really be a shame if your gift went unidentified. Under our Privacy Statement we are not allowed to give the recipient any of your personal information and that includes - your name!

If you are planning to send a number of gourmet gifts to a number of recipients, and you order early, you can add any personal materials that your would like, we would be only to happy to send them along with your gifts. Just call 1-800-393-7156 and we will give you any additonal information that you may need.

**VERY IMPORTANT** All orders are automatically placed on hold until they are processed, issued a tracking number and shipped. Please watch your emails - If there is any problem with your order, we will be emailing you.

HOW DO WE PACKAGE OUR CHEESECAKES AND DESSERTS FOR SHIPPING?

Our cheesecakes are blast frozen, then they go into a foam container that surrounds the cheesecake in 2 inches of insulation. This goes into a heavy corrugated container. The cheesecake will arrive either partially frozen, or cold and ready to serve and enjoy! The packaging insures that every cheesecake will arrive in perfect condition. In the event that there is no one home, FedEx or DHL will leave the cake if it is safe to do so. The cake will last one day, after delivery, in the container…especially during the winter months! Please order with confidence. Your cheesecake will arrive in perfect condition.

WHERE CAN I HAVE A CHEESECAKE OR DESSERT SENT?

You can have a cheesecake or dessert sent anywhere within the continental United States including Alaska and Hawaii. At this time we cannot ship to Puerto Rico, Canada or any Foreign Country, it's very expensive, and our delivery agents cannot guarantee a timely delivery. Customs issues can also slow down the delivery. Our experience is that nobody is happy with the results.

**ANY PRODUCT ISSUES MUST BE ADDRESSED WITHIN 72 HOURS OF RECEIPT OF PRODUCT.

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