Shipping And Delivery FAQ's

SHIPPING

We deliver everyday EXCEPT Sunday, Monday and Major Holidays.

Shipping Days: Monday - Thursday
Delivery Days: Tuesday - Friday
Saturday Delivery is available for an additional $15.50 (If a package is delivered on a Saturday it incurs the Saturday Priority Delivery Rate.)
We ship: 2 day ground or air (whichever applies), Standard Overnight, Priority Overnight and Saturday
We deliver anywhere within the United States including Alaska and Hawaii.

NOTE: unfortunately at this time we DO NOT ship to Puerto Rico, Canada or any Foreign Country. It is expensive ($25.00 to $65.00 additional) and our delivery agents cannot guarantee a timely delivery.

SAME DAY SHIPPING

Orders received by 2:00pm Eastern Time weekdays are generally shipped the same day unless otherwise specified. This is our standard procedure and not a guarantee. Orders received after that time and on weekends or holidays are shipped the next business day. Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping.

HOSPITALS AND HOTELS

Shipping to hospitals and hotels is NOT RECOMMENDED. Since their deliveries normally go to a general receiving department and then get routed to the recipients room, we do not guarantee these deliveries. Sorry, no refunds will be given should you decide to ship to these types of locations. Therefore if you place your order with a hospital or hotel delivery address, we will assume you have taken all this into account and will ship your order per your request. Instead of a hospital delivery, we highly recommend that you ship to either a nearby family member if possible or to the patients home address.

DELIVERY

We have been shipping cheesecakes via FedEx, DHL and UPS for some time now and we have seen almost every imaginable delivery outcome, and then some that no one could have possibly envisioned.

It is our goal to make your shopping experience at www.cheesecakefantasy.com as satisfying as possible. So in order to help us make your experience positive, we must alert you to the following potential shipping/delivery issues.

Please take a moment to review the following before you place your order.

Thank you, we appreciate your business!

WEATHER DELAYS: If you cheesecake is delayed, damaged or never delivered due to severe weather conditions, FedEx will not honor any Guarantees, and therefore neither can we. Your cheesecake travels by Airplane in most cases. If the weather delays a flight, or closes an Airport, you cheesecake will be delayed. FedEx has no control over the weather, nor does CheesecakeFantasy.com

SIGNATURE RELEASE: Please make sure that somebody will be home to receive the cheesecake!

If FedEx attempts to deliver your cheesecake,and the recipient is not home, they will leave the cheesecake at the door if safe to do so. At that point our liability ends. If for some reason the recipient does not get the cheesecake, we are not liable. It is your responsibility to alert the recipient that a perishable package will be arriving.

We have the Signature Release Program to help you get your cheesecake delivered. Without it, your cheesecake would never get delivered if your recipient works during the day. FedEx would go back 3 days in a row, to find nobody home, and your cheesecake would be spoiled at that point.

It is up to you as the buyer to provide us with an address where you know some one will be home to receive the cheesecake. If they work during the day, and you are not sure if they will be at home, we recommend that you ship to a business address. It is your responsibility to alert the recipient that a perishable package will be arriving.

All orders must have the recipients telephone number and U.S. street address. Products are packaged to stay deliciously fresh and cool for 24-48 hours from time of shipment. However, it is your responsibility to alert the recipient that a perishable package will be arriving.

INCORRECT SHIPPING INFORMATION: Incorrect shipping information will most likely result in the product NOT being delivered on the designated day. The cost of the re-delivery attempt due to incorrect address information is the sender's responsibility. Address corrections will be subject to carrier handling or correction fees (approximately $12.50). Therefore, please check all shipping information carefully, especially zip code information.

SHIPPING TO A BUSINESS ADDRESS: If you are sending your gift to a business or hotel please be aware that our carriers may deliver the package to a shipping/receiving department. Please let your recipient know to expect a perishable package. CheesecakeFantasy.com is not responsible if the business is closed and the carrier is unable to deliver the package. For business addresses, please include as much information as possible including company name, telephone number, suite or hotel room number, recipients name and department, if applicable. It is also advised that you upgrade your shipping option to Priority Overnight, some businesses close early and with Standard Overnight FedEx has until 4pm to deliver the package. With Priority Overnight you are assured that your package will arrive by 12 noon.

DELIVERY RESTRICTIONS: Because our carriers do not deliver on Sunday or Monday, orders will be delivered Tuesday through Saturday (May-Dec), Tuesday through Friday (Jan-April). Also, our carriers do not deliver on New Years Day, Thanksgiving Day, Christmas Day, Mothers Day, Fathers Day or the day following these holidays. Our carrier is also closed on 4th July, Memorial Day and Labor Day, and as a result cannot deliver the day following these holidays.

GENERAL SHIPPING/DELIVERY INFORMATION:

Please be sure that somebody will be home (some time during the delivery day) at the delivery address you provide. We have a signature release (which means FedEx, UPS or DHL will attempt delivery, if the recipient is not home they will leave the cheesecake if it is safe to do so) on all cheesecakes. But if the recipient is out of town, or unavailable for several days we can not be responsible for spoiled cheesecakes due to their being away from home. We suggest you ship to a business address if possible, since the chances of getting a signature are greater.
Missing suite # and Apt # will result in a address correction fee of $12.50 and in most cases will delay the delivery by a day. If delivery was to be on a Friday, it will be delayed until the following Monday.
Incorrect addresses in most cases will delay the delivery at least one day and will incur a $12.50 address correction fee.
Please put a valid DAYTIME telephone number for the recipient. In the event of a delivery or address problem, this could make the difference in getting the cheesecake delivered on time. We will not call the number for any reason, other than to facilitate delivery.
If we ship a cheesecake to the address you provide, and the cheesecake is refused, or undeliverable for nay reason, we will make every effort to complete delivery, but you will still be liable the entire purchase price.
When placing your order please give us a valid e-mail address that you check regularly, as well as a phone number where we can reach you during the day. If there is a problem with the order, address or credit card number, we need to be able to contact you. Failure to do this could delay shipment of your cheesecake. We will not sell or share this information with anyone for any reason. Period.
Orders placed after 2:00pm Eastern Time on Thursday, will be shipped on the following Monday unless Saturday Delivery is specified.
Standard Overnight Delivery is not available in some RURAL zip codes. If Standard Overnight is not available, we will ship the cheesecake Priority Overnight. There is usually a $5.00 additional fee incurred for this upgrade, however, CheesecakeFantasy.com DOES NOT add this additional fee.
Saturday Delivery is not available to some RURAL zip codes. In this case we will notify you as soon as possible.
FedEx does not guarantee any shipments during the last week before Christmas, so therefore we can't guarantee them either. For 2008 this means any shipment from 12/16 through 12/24. Please ship your cheesecake early, they can be refrigerated for 5-7 days and frozen for up to 2 months. So why tempt fate?
If you have chosen to have your cheesecake delivered on a Saturday but have NOT chosen the Saturday FedEx shipping option we will automatically send you an invoice for the additional $15.50, we will hold your shipment until this fee is paid or other arrangements have been made.

We appreciate your help and we appreciate your business. Please let us know if you have any questions, suggestions, or need more information about any of our ordering, order processing, shipping or delivery facts. Call 1-800-393-7156

**ALL PRODUCT ISSUES MUST BE ADDRESSED WITHIN 72 HOURS OF RECEIPT OF PRODUCT.

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